Frequently Asked Questions

Please contact our Aspen Valley Health Billing Department by email or by calling 970.544.7694. We will handle your inquiry with the same professional, courteous and personalized attention with which we deliver medical care.

Yes, if you carry a health insurance policy, AVH will file on your behalf.

A refund is made to the appropriate party (either you or the insurance company or both).

We can help with accessing financial assistance programs for those who qualify. Payment plans are also available based upon individual financial status.

There are very few managed care plans for which we are not a participant. If in doubt about your company’s participation with AVH, please call us at 970.544.7694.

Not necessarily. You should check with your insurance company to ensure that all providers involved in your care are in your network.

AVH and your medical provider’s office will assist you. To check the status of your pre-certification, please contact our prior authorization specialists at 970.544.1411. This line is monitored Monday–Friday, 7:30 am–5:30 pm.

Under the following circumstances, an AVH representative will reach out to you directly:

• If the services are not covered or denied by insurance.
• If the out-of-pocket amount is expected to be above $1,000.
• If your insurance is out of network for AVH.
• If you are self-paying, a good-faith estimate will be provided for services above $400.

Ultimately, you are responsible. Your insurance company will provide you with an explanation of benefits. This form will tell you what has been paid, and if they declined payment for an aspect of your care, it will explain why. If you have questions about their payment, you should contact the insurance company.

Please call Aspen Valley Health at 970.544.7694. We will be happy to assist you.

If your bill isn’t paid within an established time frame, and no arrangements have been made for payment, collection activity will begin.

For each encounter at AVH you will receive an itemized bill which will indicate charges, payments, and current balance for that encounter. Your balance might indicate “0” in anticipation of an insurance payment. If insurance pays less than is expected, your next billing will ask for the difference between charges and payments. If you have more than one encounter at AVH, you will receive separate itemized bills for each, and a statement will be mailed to you monthly indicating all outstanding balances.

In addition to the bill you receive from your personal physician and the hospital, you might receive bills from the following other providers: radiologist, anesthesiologist, pathologist, and consulting physicians. While their services are provided at AVH, these practitioners are not hospital employees—they are in private practice, and, therefore, they send you a separate bill.