Quality Patient Care

Patient Satisfaction

A Culture of Constant Improvement

Through cooperative efforts of the medical staff and all members of the hospital care team, ongoing performance improvement efforts allow Aspen Valley Health to focus on its mission: To deliver extraordinary healthcare in an environment of excellence, compassion and trust.

Aspen Valley Health closely measures its patient satisfaction ratings. We rank in the top 95^th percentile of all hospitals in the country for our inpatient experience, according to HCAHPS scores. Maintaining high levels of performance year after year is no easy task. It requires accountability from every single employee to live our core values and to commit to excellence. We believe that by creating a culture of trust and constant improvement, our patients and their families can feel the difference in the care they receive at Aspen Valley Health from the moment they step in the door.

Five-Star Patient Experience

Aspen Valley Health is head and shoulders above most other hospitals in the state and across the country for patient satisfaction, according to the Center for Medicare and Medicaid Services.

HCAHPS Summary Star Rating chart showing five-star ratings for Aspen Valley Health from Q3 2019 through Q3 2021, alongside HCAHPS Measure Star Ratings for communication, responsiveness, discharge information and overall hospital experience — Source: Centers for Medicare & Medicaid Services, HCAHPS Summary and Measure Star Ratings.

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